Moving FAQ | Your Local Moverz Kansas City
Licensed & insured Kansas City movers answering your moving questions. Get expert answers and your free quote today!
Planning Your Move
How far in advance should I book my move?
We recommend booking:
- Local moves: 2-4 weeks in advance
- Long-distance moves: 4-6 weeks in advance
- Peak season (May-September): Additional 1-2 weeks
- Same-day moving available for emergencies
What factors affect the cost of my move?
- Distance of the move
- Volume and weight of items
- Additional services (packing, storage)
- Time of year
- Accessibility of locations
- Special handling requirements
Do you provide free estimates?
Yes, we offer multiple estimate options:
- Free virtual estimates via video call
- Free in-home estimates for accurate pricing
- Quick phone estimates for basic moves
- Detailed written estimates within 24 hours
- No obligation quotes
What payment methods do you accept?
We accept various payment methods for your convenience:
- Credit cards (Visa, MasterCard, American Express)
- Debit cards
- Cash
- Certified checks
- Payment plans available for large moves
Packing & Preparation
What items are not allowed to be moved?
For safety and legal reasons, we cannot transport:
- Hazardous materials (paint, chemicals, propane)
- Perishable items (food, plants)
- Flammable items
- Explosives and ammunition
- Valuable documents (take these with you)
Do you provide packing materials?
Yes, we provide comprehensive packing supplies:
- Various sized boxes
- Bubble wrap and packing paper
- Tape and dispensers
- Specialized containers for fragile items
- Furniture blankets and padding
- Wardrobe boxes
How should I prepare my appliances?
To ensure safe transport of appliances:
- Refrigerator: Empty, defrost, and dry 24-48 hours before
- Washing machine: Drain and secure drum
- Dryer: Disconnect and clean lint trap
- Dishwasher: Drain and dry completely
- All appliances should be unplugged and cleaned
What should I pack myself vs. leave for movers?
Recommended packing responsibilities:
Pack yourself:
- Personal documents and valuables
- Jewelry and small valuables
- Essential items for first few days
- Medications and important papers
Leave for movers:
- Furniture and large items
- Fragile items and antiques
- Electronics and appliances
- Heavy or bulky items
Moving Day
What should I do to prepare for moving day?
- Ensure all items are packed and labeled
- Keep valuable items and documents separate
- Clear pathways for movers
- Arrange parking for the moving truck
- Have payment ready
- Keep essential items easily accessible
How long will my move take?
Moving duration varies based on:
- Studio/1-bedroom: 2-4 hours
- 2-3 bedrooms: 4-6 hours
- 4+ bedrooms: 6-8+ hours
- Factors affecting duration:
- Distance between locations
- Amount of furniture
- Elevator access
- Weather conditions
What if it rains on moving day?
We're prepared for all weather conditions:
- Waterproof covers for furniture and boxes
- Non-slip mats for safety
- Extra protection for doorways and floors
- Flexible scheduling if weather is severe
- Climate-controlled trucks to protect items
Do I need to be present during the move?
While not required, we recommend:
- Being present at the start to review the plan
- Available by phone throughout the move
- Present at delivery to confirm placement
- Alternative contact person if you can't be there
- Written instructions for specific requirements
Special Services
Do you offer storage solutions?
Yes, we offer flexible storage options:
- Short-term storage (1-3 months)
- Long-term storage (3+ months)
- Climate-controlled facilities
- 24/7 security monitoring
- Easy access to your items
How do you handle specialty items?
We have specialized equipment and training for:
- Pianos and musical instruments
- Antiques and fine art
- Pool tables and gaming equipment
- Exercise equipment
- Large appliances
Do you offer senior moving services?
Yes, we provide specialized senior moving services:
- Downsizing assistance and planning
- Extra care and patience during the process
- Help with sorting and organizing
- Coordination with retirement communities
- Special discounts for seniors
- Family coordination assistance
Can you help with international moves?
Yes, we assist with international relocations:
- Custom crating for overseas shipping
- Documentation assistance
- Customs clearance guidance
- International partner network
- Door-to-door tracking
- Insurance options for international transit
Insurance & Claims
What kind of insurance do you provide?
We offer multiple insurance options:
- Basic Coverage (Released Value Protection)
- Full Value Protection
- Third-party insurance options
- Special coverage for high-value items
- All movers are fully licensed and insured
How do I file a claim if something is damaged?
Our claims process is straightforward:
- Inspect items upon delivery
- Document damage with photos
- Contact our claims department within 24 hours
- Fill out claim form online or in person
- Claims processed within 30 days
- Dedicated claims specialist assigned
What's covered by your liability insurance?
Our liability insurance covers:
- Physical damage to items during transport
- Property damage during moving process
- Loss of items in transit
- Worker's compensation
- Vehicle and equipment liability
Exclusions apply to:
- Items packed by owner
- Pre-existing damage
- Natural disasters
- Prohibited items
Cost & Pricing
Do you charge by the hour or by weight?
Our pricing structure varies:
- Local moves (under 50 miles): Hourly rate
- Long-distance moves: Based on weight and distance
- Specialty items: Flat rate pricing available
- Additional services priced separately
Are there any hidden fees?
We maintain full transparency in pricing. Potential additional charges include:
- Long carry fees (if truck cannot park close)
- Stair fees (above first flight)
- Elevator fees in high-rise buildings
- Packing materials (if not included in quote)
- Storage fees (if needed)
- All fees discussed upfront during estimate
Do you offer any discounts?
Yes, we offer several discount programs:
- Military and veteran discounts
- Senior citizen discounts
- First responder discounts
- Off-season moving discounts
- Mid-week moving specials
- Student discounts with valid ID
What's included in the basic moving rate?
Our standard moving rate includes:
- Professional moving crew
- Clean, fully-equipped moving truck
- Basic furniture protection
- Basic liability coverage
- Fuel and mileage
- Standard equipment (dollies, straps)
Commercial Moving
Can you move our office after hours?
Yes, we offer flexible scheduling for businesses:
- Evening and weekend moves available
- Minimal disruption to operations
- Coordinated department-by-department moves
- Project management services
- IT equipment handling specialists
How do you handle IT equipment?
Our IT moving process includes:
- Specialized packing materials
- Certified IT equipment handlers
- Secure transport protocols
- Cable management systems
- Workstation setup services
- Data center relocation expertise
Do you provide office furniture installation?
Yes, our commercial services include:
- Cubicle disassembly and assembly
- Modular furniture installation
- Desk and workstation setup
- Filing cabinet secure moving
- Conference room furniture arrangement
Long Distance Moving
How do you handle long-distance moves?
Our long-distance moving service includes:
- Dedicated truck options
- GPS tracking of shipment
- Regular status updates
- Guaranteed delivery windows
- Cross-country expertise
What's the delivery timeframe for long-distance moves?
Delivery times vary by distance:
- 500-1000 miles: 2-4 days
- 1000-2000 miles: 3-6 days
- 2000+ miles: 7-14 days
- Express delivery available
- Weather and road conditions may affect timing
Specialty Moving
How do you move pianos?
Our piano moving process includes:
- Specialized piano moving equipment
- Trained piano moving specialists
- Custom padding and protection
- Climate-controlled transport
- Insurance coverage for instruments
Can you move artwork and antiques?
Yes, we provide specialized art and antique moving:
- Custom crating services
- Temperature-controlled transport
- Professional art handlers
- Special insurance coverage
- White glove service available
Storage Solutions
What types of storage do you offer?
We provide various storage options:
- Short-term storage (1-3 months)
- Long-term storage (3+ months)
- Climate-controlled units
- Portable storage containers
- Commercial storage solutions
Is my storage unit secure?
Yes, our storage facilities feature:
- 24/7 video surveillance
- Controlled access entry
- Individual unit alarms
- Fire suppression systems
- Regular security patrols
Additional Services
Do you offer packing services?
Yes, our packing services include:
- Full-service packing
- Partial packing assistance
- Unpacking services
- Custom crating
- Electronics packing
Can you help with vehicle transport?
Yes, we offer vehicle transportation:
- Cars and motorcycles
- Boats and recreational vehicles
- Enclosed transport options
- Door-to-door service
- GPS tracking available
Post-Move
Do you help with unpacking?
Yes, our unpacking services include:
- Room-by-room unpacking
- Furniture placement
- Box removal
- Basic organization
- Debris cleanup
What happens to the packing materials after the move?
We offer several options:
- Complete removal and recycling
- Box buyback program
- Donation of usable materials
- Storage for future use
- Eco-friendly disposal
Pet Moving
Can you help move my pets?
We provide pet moving assistance:
- Pet transportation coordination
- Carrier recommendations
- Veterinary record transfers
- Pet-friendly moving tips
- Special care instructions
How do you ensure pet safety during moves?
Our pet safety measures include:
- Temperature-controlled vehicles
- Regular comfort stops
- Pet first aid certified staff
- Secure containment systems
- Emergency vet contact information
Seasonal Moving
What's the best season to move?
Each season has its advantages:
- Spring: Moderate weather, increasing availability
- Summer: Longer days, ideal for families
- Fall: Lower rates, pleasant weather
- Winter: Lowest rates, maximum flexibility
How do you handle extreme weather moves?
We take special precautions:
- Weather monitoring systems
- Flexible scheduling options
- Additional protective equipment
- Specialized winter moving gear
- Heat safety protocols
Green Moving
What eco-friendly moving options do you offer?
Our green moving initiatives include:
- Reusable moving containers
- Biodegradable packing materials
- Recycling programs
- Fuel-efficient trucks
- Minimal waste practices
How do you reduce environmental impact?
Our environmental practices include:
- Route optimization for fuel efficiency
- Recycled packing materials
- Electronic documentation
- Donation coordination
- Eco-friendly cleaning supplies
Technology & Communication
How can I track my move?
We offer multiple tracking options:
- Real-time GPS tracking
- Mobile app updates
- Text message notifications
- Email progress reports
- Online customer portal
What communication can I expect during my move?
We maintain regular communication:
- Pre-move planning updates
- Day-of-move coordination
- Delivery time confirmations
- Post-move follow-up
- 24/7 customer support
Emergency Moving
What constitutes an emergency move?
Emergency moves may include:
- Natural disaster evacuation
- Immediate job relocation
- Health and safety concerns
- Legal requirements
- Property damage situations
How quickly can you respond to emergency moves?
Our emergency response includes:
- 24/7 emergency hotline
- Same-day service when possible
- Priority scheduling
- Rapid response team
- Emergency storage options
Military Moving
Do you handle military relocations?
Yes, we specialize in military moves:
- PCS move experience
- Military base access clearance
- Military discount programs
- Familiar with military protocols
- Documentation assistance
What military moving benefits do you accept?
We work with various military programs:
- PPM (DITY) moves
- Government contracts
- Military allowance claims
- Weight ticket services
- Military paperwork assistance
Student Moving
Do you offer student moving services?
Yes, we provide student-specific services:
- Dorm room moves
- Student storage solutions
- Summer break storage
- Student discounts
- Flexible scheduling around classes
What are your student storage options?
Our student storage includes:
- Semester break storage
- Summer vacation storage
- Study abroad storage
- Pickup and delivery service
- Affordable monthly rates
International Moving
What documents are needed for international moves?
Required documentation includes:
- Passport and visa copies
- Detailed inventory lists
- Customs declarations
- Insurance certificates
- Import/export permits
How do you handle customs clearance?
Our customs process includes:
- Customs documentation preparation
- Broker coordination
- Duty and tax guidance
- Customs inspection assistance
- Compliance verification
Corporate Relocation
What corporate relocation services do you offer?
Our corporate services include:
- Employee relocation management
- Corporate account services
- Policy compliance
- Expense management
- Reporting and analytics
Do you offer corporate packages?
Yes, our corporate packages include:
- Volume pricing
- Dedicated account manager
- Custom reporting
- Priority scheduling
- Group move coordination
Moving Insurance
What types of insurance coverage are available?
We offer multiple coverage options:
- Basic liability coverage
- Full value protection
- Additional insurance options
- High-value item coverage
- International moving insurance
How do I document items for insurance?
Recommended documentation includes:
- Detailed inventory list
- Photos of valuable items
- Appraisal certificates
- Serial numbers record
- Pre-existing damage notes