Moving FAQ | Your Local Moverz Kansas City

Licensed & insured Kansas City movers answering your moving questions. Get expert answers and your free quote today!

Planning Your Move

How far in advance should I book my move?

We recommend booking:

  • Local moves: 2-4 weeks in advance
  • Long-distance moves: 4-6 weeks in advance
  • Peak season (May-September): Additional 1-2 weeks
  • Same-day moving available for emergencies
What factors affect the cost of my move?
  • Distance of the move
  • Volume and weight of items
  • Additional services (packing, storage)
  • Time of year
  • Accessibility of locations
  • Special handling requirements
Do you provide free estimates?

Yes, we offer multiple estimate options:

  • Free virtual estimates via video call
  • Free in-home estimates for accurate pricing
  • Quick phone estimates for basic moves
  • Detailed written estimates within 24 hours
  • No obligation quotes
What payment methods do you accept?

We accept various payment methods for your convenience:

  • Credit cards (Visa, MasterCard, American Express)
  • Debit cards
  • Cash
  • Certified checks
  • Payment plans available for large moves

Packing & Preparation

What items are not allowed to be moved?

For safety and legal reasons, we cannot transport:

  • Hazardous materials (paint, chemicals, propane)
  • Perishable items (food, plants)
  • Flammable items
  • Explosives and ammunition
  • Valuable documents (take these with you)
Do you provide packing materials?

Yes, we provide comprehensive packing supplies:

  • Various sized boxes
  • Bubble wrap and packing paper
  • Tape and dispensers
  • Specialized containers for fragile items
  • Furniture blankets and padding
  • Wardrobe boxes
How should I prepare my appliances?

To ensure safe transport of appliances:

  • Refrigerator: Empty, defrost, and dry 24-48 hours before
  • Washing machine: Drain and secure drum
  • Dryer: Disconnect and clean lint trap
  • Dishwasher: Drain and dry completely
  • All appliances should be unplugged and cleaned
What should I pack myself vs. leave for movers?

Recommended packing responsibilities:

Pack yourself:

  • Personal documents and valuables
  • Jewelry and small valuables
  • Essential items for first few days
  • Medications and important papers

Leave for movers:

  • Furniture and large items
  • Fragile items and antiques
  • Electronics and appliances
  • Heavy or bulky items

Moving Day

What should I do to prepare for moving day?
  • Ensure all items are packed and labeled
  • Keep valuable items and documents separate
  • Clear pathways for movers
  • Arrange parking for the moving truck
  • Have payment ready
  • Keep essential items easily accessible
How long will my move take?

Moving duration varies based on:

  • Studio/1-bedroom: 2-4 hours
  • 2-3 bedrooms: 4-6 hours
  • 4+ bedrooms: 6-8+ hours
  • Factors affecting duration:
    • Distance between locations
    • Amount of furniture
    • Elevator access
    • Weather conditions
What if it rains on moving day?

We're prepared for all weather conditions:

  • Waterproof covers for furniture and boxes
  • Non-slip mats for safety
  • Extra protection for doorways and floors
  • Flexible scheduling if weather is severe
  • Climate-controlled trucks to protect items
Do I need to be present during the move?

While not required, we recommend:

  • Being present at the start to review the plan
  • Available by phone throughout the move
  • Present at delivery to confirm placement
  • Alternative contact person if you can't be there
  • Written instructions for specific requirements

Special Services

Do you offer storage solutions?

Yes, we offer flexible storage options:

  • Short-term storage (1-3 months)
  • Long-term storage (3+ months)
  • Climate-controlled facilities
  • 24/7 security monitoring
  • Easy access to your items
How do you handle specialty items?

We have specialized equipment and training for:

  • Pianos and musical instruments
  • Antiques and fine art
  • Pool tables and gaming equipment
  • Exercise equipment
  • Large appliances
Do you offer senior moving services?

Yes, we provide specialized senior moving services:

  • Downsizing assistance and planning
  • Extra care and patience during the process
  • Help with sorting and organizing
  • Coordination with retirement communities
  • Special discounts for seniors
  • Family coordination assistance
Can you help with international moves?

Yes, we assist with international relocations:

  • Custom crating for overseas shipping
  • Documentation assistance
  • Customs clearance guidance
  • International partner network
  • Door-to-door tracking
  • Insurance options for international transit

Insurance & Claims

What kind of insurance do you provide?

We offer multiple insurance options:

  • Basic Coverage (Released Value Protection)
  • Full Value Protection
  • Third-party insurance options
  • Special coverage for high-value items
  • All movers are fully licensed and insured
How do I file a claim if something is damaged?

Our claims process is straightforward:

  • Inspect items upon delivery
  • Document damage with photos
  • Contact our claims department within 24 hours
  • Fill out claim form online or in person
  • Claims processed within 30 days
  • Dedicated claims specialist assigned
What's covered by your liability insurance?

Our liability insurance covers:

  • Physical damage to items during transport
  • Property damage during moving process
  • Loss of items in transit
  • Worker's compensation
  • Vehicle and equipment liability

Exclusions apply to:

  • Items packed by owner
  • Pre-existing damage
  • Natural disasters
  • Prohibited items

Cost & Pricing

Do you charge by the hour or by weight?

Our pricing structure varies:

  • Local moves (under 50 miles): Hourly rate
  • Long-distance moves: Based on weight and distance
  • Specialty items: Flat rate pricing available
  • Additional services priced separately
Are there any hidden fees?

We maintain full transparency in pricing. Potential additional charges include:

  • Long carry fees (if truck cannot park close)
  • Stair fees (above first flight)
  • Elevator fees in high-rise buildings
  • Packing materials (if not included in quote)
  • Storage fees (if needed)
  • All fees discussed upfront during estimate
Do you offer any discounts?

Yes, we offer several discount programs:

  • Military and veteran discounts
  • Senior citizen discounts
  • First responder discounts
  • Off-season moving discounts
  • Mid-week moving specials
  • Student discounts with valid ID
What's included in the basic moving rate?

Our standard moving rate includes:

  • Professional moving crew
  • Clean, fully-equipped moving truck
  • Basic furniture protection
  • Basic liability coverage
  • Fuel and mileage
  • Standard equipment (dollies, straps)

Commercial Moving

Can you move our office after hours?

Yes, we offer flexible scheduling for businesses:

  • Evening and weekend moves available
  • Minimal disruption to operations
  • Coordinated department-by-department moves
  • Project management services
  • IT equipment handling specialists
How do you handle IT equipment?

Our IT moving process includes:

  • Specialized packing materials
  • Certified IT equipment handlers
  • Secure transport protocols
  • Cable management systems
  • Workstation setup services
  • Data center relocation expertise
Do you provide office furniture installation?

Yes, our commercial services include:

  • Cubicle disassembly and assembly
  • Modular furniture installation
  • Desk and workstation setup
  • Filing cabinet secure moving
  • Conference room furniture arrangement

Long Distance Moving

How do you handle long-distance moves?

Our long-distance moving service includes:

  • Dedicated truck options
  • GPS tracking of shipment
  • Regular status updates
  • Guaranteed delivery windows
  • Cross-country expertise
What's the delivery timeframe for long-distance moves?

Delivery times vary by distance:

  • 500-1000 miles: 2-4 days
  • 1000-2000 miles: 3-6 days
  • 2000+ miles: 7-14 days
  • Express delivery available
  • Weather and road conditions may affect timing

Specialty Moving

How do you move pianos?

Our piano moving process includes:

  • Specialized piano moving equipment
  • Trained piano moving specialists
  • Custom padding and protection
  • Climate-controlled transport
  • Insurance coverage for instruments
Can you move artwork and antiques?

Yes, we provide specialized art and antique moving:

  • Custom crating services
  • Temperature-controlled transport
  • Professional art handlers
  • Special insurance coverage
  • White glove service available

Storage Solutions

What types of storage do you offer?

We provide various storage options:

  • Short-term storage (1-3 months)
  • Long-term storage (3+ months)
  • Climate-controlled units
  • Portable storage containers
  • Commercial storage solutions
Is my storage unit secure?

Yes, our storage facilities feature:

  • 24/7 video surveillance
  • Controlled access entry
  • Individual unit alarms
  • Fire suppression systems
  • Regular security patrols

Additional Services

Do you offer packing services?

Yes, our packing services include:

  • Full-service packing
  • Partial packing assistance
  • Unpacking services
  • Custom crating
  • Electronics packing
Can you help with vehicle transport?

Yes, we offer vehicle transportation:

  • Cars and motorcycles
  • Boats and recreational vehicles
  • Enclosed transport options
  • Door-to-door service
  • GPS tracking available

Post-Move

Do you help with unpacking?

Yes, our unpacking services include:

  • Room-by-room unpacking
  • Furniture placement
  • Box removal
  • Basic organization
  • Debris cleanup
What happens to the packing materials after the move?

We offer several options:

  • Complete removal and recycling
  • Box buyback program
  • Donation of usable materials
  • Storage for future use
  • Eco-friendly disposal

Pet Moving

Can you help move my pets?

We provide pet moving assistance:

  • Pet transportation coordination
  • Carrier recommendations
  • Veterinary record transfers
  • Pet-friendly moving tips
  • Special care instructions
How do you ensure pet safety during moves?

Our pet safety measures include:

  • Temperature-controlled vehicles
  • Regular comfort stops
  • Pet first aid certified staff
  • Secure containment systems
  • Emergency vet contact information

Seasonal Moving

What's the best season to move?

Each season has its advantages:

  • Spring: Moderate weather, increasing availability
  • Summer: Longer days, ideal for families
  • Fall: Lower rates, pleasant weather
  • Winter: Lowest rates, maximum flexibility
How do you handle extreme weather moves?

We take special precautions:

  • Weather monitoring systems
  • Flexible scheduling options
  • Additional protective equipment
  • Specialized winter moving gear
  • Heat safety protocols

Green Moving

What eco-friendly moving options do you offer?

Our green moving initiatives include:

  • Reusable moving containers
  • Biodegradable packing materials
  • Recycling programs
  • Fuel-efficient trucks
  • Minimal waste practices
How do you reduce environmental impact?

Our environmental practices include:

  • Route optimization for fuel efficiency
  • Recycled packing materials
  • Electronic documentation
  • Donation coordination
  • Eco-friendly cleaning supplies

Technology & Communication

How can I track my move?

We offer multiple tracking options:

  • Real-time GPS tracking
  • Mobile app updates
  • Text message notifications
  • Email progress reports
  • Online customer portal
What communication can I expect during my move?

We maintain regular communication:

  • Pre-move planning updates
  • Day-of-move coordination
  • Delivery time confirmations
  • Post-move follow-up
  • 24/7 customer support

Emergency Moving

What constitutes an emergency move?

Emergency moves may include:

  • Natural disaster evacuation
  • Immediate job relocation
  • Health and safety concerns
  • Legal requirements
  • Property damage situations
How quickly can you respond to emergency moves?

Our emergency response includes:

  • 24/7 emergency hotline
  • Same-day service when possible
  • Priority scheduling
  • Rapid response team
  • Emergency storage options

Military Moving

Do you handle military relocations?

Yes, we specialize in military moves:

  • PCS move experience
  • Military base access clearance
  • Military discount programs
  • Familiar with military protocols
  • Documentation assistance
What military moving benefits do you accept?

We work with various military programs:

  • PPM (DITY) moves
  • Government contracts
  • Military allowance claims
  • Weight ticket services
  • Military paperwork assistance

Student Moving

Do you offer student moving services?

Yes, we provide student-specific services:

  • Dorm room moves
  • Student storage solutions
  • Summer break storage
  • Student discounts
  • Flexible scheduling around classes
What are your student storage options?

Our student storage includes:

  • Semester break storage
  • Summer vacation storage
  • Study abroad storage
  • Pickup and delivery service
  • Affordable monthly rates

International Moving

What documents are needed for international moves?

Required documentation includes:

  • Passport and visa copies
  • Detailed inventory lists
  • Customs declarations
  • Insurance certificates
  • Import/export permits
How do you handle customs clearance?

Our customs process includes:

  • Customs documentation preparation
  • Broker coordination
  • Duty and tax guidance
  • Customs inspection assistance
  • Compliance verification

Corporate Relocation

What corporate relocation services do you offer?

Our corporate services include:

  • Employee relocation management
  • Corporate account services
  • Policy compliance
  • Expense management
  • Reporting and analytics
Do you offer corporate packages?

Yes, our corporate packages include:

  • Volume pricing
  • Dedicated account manager
  • Custom reporting
  • Priority scheduling
  • Group move coordination

Moving Insurance

What types of insurance coverage are available?

We offer multiple coverage options:

  • Basic liability coverage
  • Full value protection
  • Additional insurance options
  • High-value item coverage
  • International moving insurance
How do I document items for insurance?

Recommended documentation includes:

  • Detailed inventory list
  • Photos of valuable items
  • Appraisal certificates
  • Serial numbers record
  • Pre-existing damage notes